Yes, you can return or exchange your item within 14 days of receiving it, as long as the product is in good condition, unworn, and in its original packaging.

Please contact our support team before returning any item to receive the proper instructions.

If your order has not been shipped yet, you can contact us as soon as possible to cancel or modify it. Once the order has been dispatched, no changes or cancellations can be made.

To keep your Hellstar pieces in top condition, we recommend washing them inside out with cold water and air drying. Avoid bleach and high heat to preserve the quality, colors, and prints of your garments.

Once your order has been shipped, you’ll receive a tracking number by email to follow your delivery in real time.

You can also check the progress of your shipment directly on our Order Tracking page by entering your tracking number.

Yes. If you're not satisfied with your purchase, we offer a refund upon return of the product, as long as it meets our return conditions.

Shipping usually takes between 9 to 12 business days, depending on your location and the shipping option selected at checkout.

Our products are end-of-series items and are very similar to the original pieces in terms of design and quality.

This is what allows us to offer them at more attractive prices than the standard retail price.